Frequency Asked Questions (FAQ)
Condom Queens hope to answer your common questions within this FAQ, or point you to the correct page where more information on the subject is held.
- How long will my items take to arrive?
- Will anyone be able to tell what the package contains?
- What is your returns policy?
- Do you ship worldwide?
- What are the Expiry dates on your condoms?
- How are your products so cheap?
- Are your products genuine? CE or Kite marked?
- What name will show on my Credit Card/Bank Statement?
- What payment methods are accepted?
- Do I have to have a Paypal account to order from you?
- What if I have a complaint?
If you place your order before 3.30pm Monday to Friday your Durex condoms will be dispatched the same day. Delivery can take up to two working days but we usually find most customers receive their condom products the day after dispatch. Please see our Shipping & Returns page for more information.
No. All Durex condom orders from Condom Queens are dispatched in either plain padded envelopes or unmarked boxes depending on the size of the order. There is nothing on the outside of the package to indicate the contents.
You may cancel your order for any reason within 7 days of receipt of your goods. Please see our Shipping & Returns page for more information.
We ship free to all destinations in the UK. For all other destinations we are happy to provide a quote on an individual basis. Please see our Shipping & Returns page for more information.
Condom expiry dates vary by product, batch and time. Condoms supplied by Condom Queens will have a minimum 3 years until expiry.
Condom Queens buy our condom products in bulk. This allows us to sell our Durex condoms in a range of quantities. This range of quantities also means our Durex condoms are not always supplied in a small box like you would find in a pharmacy or supermarket. Both of these factors and because we do not attract the costs a traditional bricks and mortar retailer does, means we save money and pass the savings on to you. In fact the lack of a cardboard box is the only difference between the Durex condoms we supply and the Durex condoms you would buy in a pharmacy or a supermarket. Except the price of course!
Yes, yes and yes! Our products are less expensive than the high street for the reasons above. They are 100% Genuine Durex condoms. As such they are CE and Kite marked in accordance with European and UK legislation.
Your Credit Card or Bank statement will show a purchase from "C Queens".
Secure online payments are made through Paypal, accepting the following payment methods:
Visa
Mastercard
American Express
Paypal Credit Card
Maestro
Switch
Solo
Visa Electron
No. Our relationship with Paypal allows us to supply you with an internationally recognized payments processor, without the need to hold a Paypal account. All we require is a valid credit or debit card. Of course if you do have a Paypal account, you can use it to pay for your condoms as normal.
We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional. However, there may be times when things go wrong. If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please contact Condom Queens.
Condom Queens endeavour to reply within 2 working days and will try our very best to resolve the problem wherever possible. Your complaint will be dealt with sympathetically and confidentially.
Don’t forget, if you are unhappy with any aspect or your condom purchase, you are also protected by our 7 day Returns Policy.
